Hospitals As Hotels: The Role of Patient Amenities in Hospital Demand

Dana Goldman and John Romley

No 14619, NBER Working Papers from National Bureau of Economic Research, Inc

Abstract: Amenities such as good food, attentive staff, and pleasant surroundings may play an important role in hospital demand. We use a marketing survey to measure amenities at hospitals in greater Los Angeles and analyze the choice behavior of Medicare pneumonia patients in this market. We find that the mean valuation of amenities is positive and substantial. From the patient perspective, hospital quality therefore embodies amenities as well as clinical quality. We also find that a one-standard-deviation increase in amenities raises a hospital's demand by 38.4% on average, whereas demand is substantially less responsive to clinical quality as measured by pneumonia mortality. These findings imply that hospitals may have an incentive to compete in amenities, with potentially important implications for welfare.

JEL-codes: I11 (search for similar items in EconPapers)
Date: 2008-12
New Economics Papers: this item is included in nep-hea
Note: EH
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Citations: View citations in EconPapers (19)

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