Training, Communications Patterns, and Spillovers Inside Organizations

Miguel Espinosa and Christopher T. Stanton

No 30224, NBER Working Papers from National Bureau of Economic Research, Inc

Abstract: This paper examines how training affects productivity across hierarchical layers within organizations. After a randomized training program for frontline employees at a government agency, trained workers' output increased while their requests for managerial assistance fell. This freed managers to focus on strategic tasks—particularly managers with the strongest connections to trained employees. A structural model of organizational hierarchies shows that spillovers to managers account for approximately 45% of the program's total benefits, indicating that evaluations focused solely on individual trainees may substantially understate the full value of training investments.

JEL-codes: J24 L2 M5 M53 (search for similar items in EconPapers)
Date: 2022-07
New Economics Papers: this item is included in nep-eff, nep-hrm and nep-lma
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