Development of a citizen participation public service innovation model based on smart governance

Soon Goo Hong () and DonHee Lee ()
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Soon Goo Hong: International School, Duy Tan University
DonHee Lee: Inha University

Service Business, 2023, vol. 17, issue 3, No 2, 669-694

Abstract: Abstract This study explores an efficient approach to providing customized public services through a smart governance-based public service innovation model (SG-PSIM) that combines intelligent technology and co-creation. Multiple methodological approaches are applied to develop and evaluate the proposed SG-PSIM. Intelligent methodologies that can support the public service policy process are discussed, and the applicability of the SG-PSIM is demonstrated through four case studies. The study results showed that SG-PSIM can effectively collect the opinions of citizens in diverse ways and provide opportunities for citizens to actively participate in the development of public service policies.

Keywords: A smart governance-based public service innovation model (SG-PSIM); Smart governance; Public service; Intelligent technologies; Policy (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/s11628-023-00536-w

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