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Details about Ruth N. Bolton

Homepage:https://www.researchgate.net/profile/Ruth-Bolton
Workplace:W.P. Carey School of Business, Arizona State University, (more information at EDIRC)

Access statistics for papers by Ruth N. Bolton.

Last updated 2023-04-07. Update your information in the RePEc Author Service.

Short-id: pbo168


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Working Papers

2002

  1. The Theoretical Underpinnings of Customer Asset Management
    ERIM Report Series Research in Management, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam Downloads View citations (31)

Journal Articles

2022

  1. Designing satisfying service encounters: website versus store touchpoints
    Journal of the Academy of Marketing Science, 2022, 50, (1), 85-107 Downloads View citations (2)
  2. Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters
    Journal of Retailing, 2022, 98, (2), 294-314 Downloads

2021

  1. How customer experience management reconciles strategy differences between East and West
    Journal of Global Scholars of Marketing Science, 2021, 31, (3), 273-295 Downloads View citations (1)

2020

  1. First steps to creating high impact theory in marketing
    AMS Review, 2020, 10, (3), 172-178 Downloads View citations (8)

2017

  1. A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
    Journal of Business Research, 2017, 79, (C), 219-227 Downloads View citations (92)

2010

  1. Opportunities for Innovation in the Delivery of Interactive Retail Services
    Journal of Interactive Marketing, 2010, 24, (2), 155-167 Downloads View citations (33)

2009

  1. Interactive Services: A Framework, Synthesis and Research Directions
    Journal of Interactive Marketing, 2009, 23, (1), 91-104 Downloads View citations (50)

2006

  1. The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation
    Marketing Science, 2006, 25, (4), 301-321 Downloads View citations (7)
  2. The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers
    Management Science, 2006, 52, (12), 1811-1823 Downloads View citations (30)
  3. —The Implications of “Big M” Marketing for Modeling Service and Relationships
    Marketing Science, 2006, 25, (6), 584-586 Downloads

2004

  1. An Empirical Analysis of Determinants of Retailer Pricing Strategy
    Marketing Science, 2004, 23, (1), 28-49 Downloads View citations (79)

1998

  1. A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
    Marketing Science, 1998, 17, (1), 45-65 Downloads View citations (256)

1993

  1. Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols
    Marketing Science, 1993, 12, (3), 280-303 Downloads View citations (13)

1991

  1. A Multistage Model of Customers' Assessments of Service Quality and Value
    Journal of Consumer Research, 1991, 17, (4), 375-84 Downloads View citations (268)

1989

  1. Sales response modeling: Gains in efficiency from system estimation
    Journal of Business Research, 1989, 18, (2), 107-125 Downloads View citations (1)
  2. The Relationship Between Market Characteristics and Promotional Price Elasticities
    Marketing Science, 1989, 8, (2), 153-169 Downloads View citations (63)

1986

  1. Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races
    Management Science, 1986, 32, (8), 1040-1060 Downloads View citations (36)
    See also Chapter SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES, World Scientific Book Chapters, 2008, 151-171 (2008) Downloads (2008)

Chapters

2010

  1. Recent Trends and Emerging Practices in Retailer Pricing
    Springer View citations (11)
    Also in Springer (2006) View citations (3)

2008

  1. SEARCHING FOR POSITIVE RETURNS AT THE TRACK: A MULTINOMIAL LOGIT MODEL FOR HANDICAPPING HORSE RACES
    Chapter 17 in Efficiency Of Racetrack Betting Markets, 2008, pp 151-171 Downloads
    See also Journal Article Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races, INFORMS (1986) Downloads View citations (36) (1986)
 
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