Deciphering work environment impacts on organizational citizenship behavior: The mediating role of job satisfaction in Ghana's tourism industry

Hayford Asare Obeng (), Richard Arhinful (), Leviticus Mensah () and Bright Akwasi Gyamfi ()

International Journal of Innovative Research and Scientific Studies, 2025, vol. 8, issue 3, 2266-2281

Abstract: This study aims to examine the mediating role of job satisfaction in the relationship between the work environment and organizational citizenship behavior within the Ghana tourism industry, utilizing the Job Demands-Resources paradigm to explore these relationships. Data from 361 individuals were obtained via online surveys disseminated using Google Forms, employing convenience sampling. The data were analyzed using the Structural Equation Modeling (SEM) methodology to examine the direct and indirect correlations among the variables in AMOS version 23. The results show that the work environment has a significant and positive influence on job satisfaction and organizational citizenship behavior. Furthermore, a significant positive relationship exists between job satisfaction and organizational citizenship behavior. The study discovered that job satisfaction partially mediates the relationship between the work environment and organizational citizenship behavior. The study's findings have significant real-world ramifications for Ghana's tourism sector.

Keywords: Ghana; hospitality industry; job demand-resource theory; job satisfaction; organizational citizenship behavior; work environment. (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://ijirss.com/index.php/ijirss/article/view/6983/1424 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aac:ijirss:v:8:y:2025:i:3:p:2266-2281:id:6983

Access Statistics for this article

International Journal of Innovative Research and Scientific Studies is currently edited by Natalie Jean

More articles in International Journal of Innovative Research and Scientific Studies from Innovative Research Publishing
Bibliographic data for series maintained by Natalie Jean ().