Antecedents of resistance to enterprise systems: the Brazilian managers' view

David Gradvohl Macêdo, Luciano Gaete and Luiz Antonio Joia

RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), 2014, vol. 18, issue 2, 139-160

Abstract: The aim of this study is to determine the antecedents of resistance to enterprise systems. As such, by reviewing the extant literature regarding resistance behavior to information systems, a theoretical model containing the factors that influence resistance behavior to enterprise systems was developed. Then, via a survey, 169 valid questionnaires answered by Brazilian IT managers who had already implemented enterprise systems (ERP) were obtained. From there, the research drew on factor analysis and structural equation modeling techniques to refine and test the proposed model. Results show that systems and personal inclination factors explain about 49% of the variance related to resistance behavior to enterprise systems. The conclusion is that resistance is generated against ERP systems that are not flexible, well designed, user-friendly, and useful for professionals. Likewise, some users have an intrinsic predisposition to resist enterprise system implementation; which points out that systems resistance research must increasingly explore professionals' behavioral characteristics.

Date: 2014
References: Add references at CitEc
Citations:

Downloads: (external link)
https://rac.anpad.org.br/index.php/rac/article/view/1026/1022 (text/html)
https://rac.anpad.org.br/index.php/rac/article/download/1026/1022 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:abg:anprac:v:18:y:2014:i:2:1026

Access Statistics for this article

RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration) is currently edited by Marcelo de Souza Bispo

More articles in RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration) from ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração
Bibliographic data for series maintained by Information Technology of ANPAD ().