O Impacto das decisões estratégicas no desempenho dos franqueados em fast-food: o papel do relacionamento franqueador-franqueado

Marcos Cohen and Jorge Ferreira da Silva

RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), 2000, vol. 4, issue 2, 109-131

Abstract: This paper describes a research made among Brazilian fast-food franchisees, measuring their perception about the competitive strategies practiced by their respective franchisors and their assessment of the franchisor-franchisee relationship quality. Based upon Porter's (1980) theory on competitive strategies, it was tested if the difference in the average performance among strategic groups of franchisees could be explained by the difference in the franchisor-franchisee relationship quality as perceived by these franchisees. In order to accomplish that, the relationship quality latent variable was represented by different observable variables present in the franchise system and measured through a qualitative scale of the franchisees' satisfaction.

Date: 2000
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