Corporate social responsibility in marketing perspective qualitative study of domestic companies in East Java

Endang Siswati, Rika Liftiana and Juliani Pudjowati
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Endang Siswati: Universitas Bhayangkara Surabaya
Rika Liftiana: Institute of Economic Science Pemuda Surabaya
Juliani Pudjowati: Department of Management, Faculty of Economics and Business, Bhayangkara University Surabaya, Indonesia

International Journal of Business Ecosystem & Strategy (2687-2293), 2024, vol. 6, issue 1, 74-79

Abstract: This research is qualitative research which aims to find out what forms of CSR implementation exist in domestic companies in East Java, the benefits for companies in implementing CSR and how CSR influences marketing. Respondents in this research were domestic companies in East Java. Data collection in the field was carried out using survey methods. After the data was obtained, data triangulation was carried out. Data analysis includes three components, namely data reduction, data presentation, and drawing conclusions. The research results found that the CSR programs implemented by companies on average were almost the same, namely helping to solve problems in the environment around the company. From implementing this CSR, the Company obtains several benefits, although they are not felt instantly at that time, namely increasing the company's goodwill so that stakeholders can feel the benefits. In the long term, the presence of goodwill and trust from the public will have an influence on customers and potential customers, namely attracting interest in buying the company's products or services. In the long term, this can increase the company's turnover so that the company can achieve its goals.

Keywords: Corporate Social Responsibility; Marketing Perspective; Domestic Companies; East Java (search for similar items in EconPapers)
Date: 2024
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