Exploring Reciprocity Dynamics among Employees in Organizational Settings: A Multi-Method Analysis

Liang Liu
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Liang Liu: Centre of Postgraduate Studies, Asia Metropolitan University (AMU), Malaysia.

International Journal of Science and Business, 2024, vol. 39, issue 1, 46-59

Abstract: This study investigates the interplay between reciprocity norms, social exchange, emotional labor strategies, and employee task performance within organizational contexts. Utilizing structural equation modeling and multi-group analysis, the findings reveal that social exchange mediates the relationship between generalized and negative reciprocity and employee task performance. Additionally, emotional labor strategies, namely deep acting and surface acting, moderate the associations between reciprocity norms and social exchange. Deep acting strengthens the positive relationship between generalized reciprocity and social exchange, while surface acting weakens it. Conversely, high levels of surface acting exacerbate the negative impact of negative reciprocity on social exchange, whereas high levels of deep acting mitigate this effect. These findings underscore the importance of fostering reciprocal organizational cultures and understanding the role of emotional labor in shaping employee experiences and outcomes.

Keywords: Reciprocity norms; Social exchange; Emotional labor; Task performance; Structural equation modeling; Multi-group analysis (search for similar items in EconPapers)
Date: 2024
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