Analysis of the Influence of Organizational Commitment, Organizational Citizenship Behavior, Turnover Intention on Employee Happiness, and Employee Productivity at Flash Fitness Surabaya

Felicia Juliani Leliga
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Felicia Juliani Leliga: Lecturer, Management Study Program at Pelita Harapan University, Surabaya, Indonesia.

International Journal of Science and Business, 2024, vol. 40, issue 1, 80-91

Abstract: The purpose of this paper is to examine the influence of Organizational Commitment (OC), Organizational Citizenship Behavior (OCB), and Turnover Intention (TI) on Employee Happiness (EH), and Employee Productivity (EP) at Flash Fitness Surabaya. Through quantitative research using the Amos 22.0 program, a sample of 120 employees of Flash Fitness Surabaya was analyzed using a questionnaire. The result is there is a significant positive between Organization Commitment (OC) with Employee Happiness (EH), Organization Citizenship Behavior (OCB) with Employee Happiness (EH), Turnover Intention (TI) with Employee Happiness (EH), and Employee Happiness (EH) with Employee Productivity (EP) at Flash Fitness Surabaya. The sample is focused on the private business sector. Future research might consider other service sectors, such as the hotel industry, factory, and start-up industry for comparison. This narrow data pool limited the researcher's ability to generalize the findings. The result of this research will help to boost employee happiness which is related to employee productivity the external aspects and will connected to building relationships with customer satisfaction and customer loyalty. Strengthening the internal aspects is a great foundation for gathering employee trust. The data was to some extent constrained by being very context-specific, as it was gathered from participants in only one fitness business at Surabaya. Therefore, more work in another business field or country is necessary for a clearer picture.

Keywords: Organizational Commitment; Organizational Citizenship Behavior; Turnover Intention; Employee Happiness; Employee Productivity; Employee Performance; Employee Well-Being; Employee Benefit (search for similar items in EconPapers)
Date: 2024
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