IMPACT OF EXPERIENCE WITH CHANGES ON ADAPTABILITY AND ORGANIZATIONAL PERFORMANCE

Irena Mladenova ()
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Irena Mladenova: Sofia University "St. Kliment Ohridski"

HR and Technologies, 2022, issue 2, 70-87

Abstract: This article explores the impact of Previous experience with change on two dependent variables. The first one is Adaptability, measured as one of the organizational ambidexterity elements. Organizational ambidexterity is defined as the dynamic capability of organizations to balance exploration (experimenting, creation of new knowledge, innovation) and exploitation (refining, use of existing knowledge) in order to be successful in changing environments. The second one is Organizational performance, measured as subjective assessment in comparison to competitors in four areas: financial results, customer satisfaction, process improvement and employee development. Data is obtained from a larger study on Organizational capacity for change, conducted amongst employees and managers in organizations operating in Bulgaria through a questionnaire. Two hierarchical regression analyses are applied and confirm direct and positive impact of the previous experience with change on both adaptability and organizational performance. The results are relevant for managers especially in the context of dynamic environment and high level of unpredictability. The positive impact of previous experience with change supports the development of dynamic capabilities which help building adaptability. It also helps organizations to sustain competitive advantage and better performance in the long run.

Keywords: organizational change; experience with change; adaptability; organizational performance (search for similar items in EconPapers)
JEL-codes: M0 (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:arb:journl:y:2022:i:2:p:70-87

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