Why People Do Not Always Follow the Doctor's Orders: The Role of Hope and Perceived Control

Suzanne C. Makarem, Michael F. Smith, Susan M. Mudambi and James M. Hunt

Journal of Consumer Affairs, 2014, vol. 48, issue 3, 457-485

Abstract: type="main" xml:id="joca12044-abs-0001"> The lack of adherence to medical advice is a widely recognized health care concern with important implications for consumer well-being. This study advances a model for better understanding adherence behaviors by incorporating the positive emotion of hope and consumer perceptions of control. Empirical testing of the model in the context of type 2 diabetes, a lifestyle-changing chronic illness, shows that hope generates more patient adherence. Furthermore, individuals have higher hope when they believe they are capable of performing the actions their treatment requires, and/or that their health outcomes are under their physician's control. The results indicate that health care providers can play an important role in encouraging adherence behaviors by cultivating hope and customizing their interactions with patients. Interventions aimed at increasing patient self-efficacy or promoting patients' beliefs that health outcomes are under their physician's control are two routes to building hope. Health initiatives aimed at increasing diabetes treatment adherence should consider alternatives beyond asking patients to “take control” of their diabetes.

Date: 2014
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