Technikvermittlung als Anforderung in der Dienstleistungsinteraktion: Empirische Befunde zum Technikeinsatz in der Altenpflege

Hielscher Volker (), Nock Lukas and Kirchen-Peters Sabine
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Hielscher Volker: Institut für Sozialforschung und Sozialwirtschaft (iso) e.V., Trillerweg 68, 66117 Saarbrücken, Germany
Nock Lukas: Institut für Sozialforschung und Sozialwirtschaft (iso) e.V., Trillerweg 68, 66117 Saarbrücken, Germany
Kirchen-Peters Sabine: Institut für Sozialforschung und Sozialwirtschaft (iso) e.V., Trillerweg 68, 66117 Saarbrücken, Germany

Arbeit, 2016, vol. 25, issue 1-2, 3-19

Abstract: This article deals with the use of technology in the field of social service work. The use of technology and its conditions are examined empirically on the basis of elderly care. The mediation of technology delivered by professionals has shown to be a decisive factor in terms of the integration of technology into the service process. In the course of “technology-mediation”, various means of interaction work are performed to create the personal conditions which allow to combine, both spatially and temporally, the processes of handling technology and personal interaction. In this respect, “technology-mediation” turns out to become a functional extension of interaction work.

Keywords: interaction work; technology mediation; elderly care; person-related services; Interaktionsarbeit; Technikvermittlung; Altenpflege; personenbezogene Dienstleistungen; interaction work; technology mediation; elderly care; person-related services (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:bpj:arbeit:v:25:y:2016:i:1-2:p:3-19:n:2

DOI: 10.1515/arbeit-2016-0022

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