If Emotional Labor meets Micropolitics: Strategisches Surface Acting im Umgang mit emotionalen Anforderungen in subjektivierten Arbeitskontexten

Mucha Anna ()
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Mucha Anna: Universität Hamburg, Fakultät Wirtschafts- und Sozialwissenschaften, Fachbereich Sozialökonomie, Von-Melle Park 9, 20146 Hamburg, Germany

Arbeit, 2016, vol. 25, issue 1-2, 47-56

Abstract: Within the process of subjectivation in the world of work, the requirements concerning the quality and display of emotions are increasing. The ‘discipline of acting’ turns into a ‘dicipline of being’ – for the employees, this results in emotional dissonance and exhaustion. Against this backdrop, I combine the concepts of emotion work and micropolitics, suggesting ‘strategic surface acting’ as a coping strategy for managing the balancing act between emotional norms and self-care.

Keywords: emotion work; surface acting; deep acting; micropolitics; health; Emotionsarbeit; Surface Acting; Deep Acting; Mikropolitik; Gesundheit; emotion work; surface acting; deep acting; micropolitics; health (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:bpj:arbeit:v:25:y:2016:i:1-2:p:47-56:n:4

DOI: 10.1515/arbeit-2016-0024

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