Interaktive Arbeit mit Kunden und Netzwerkpartnern: Zum Typus von Dienstleistungsarbeit in der öffentlichen Arbeitsvermittlung

Brandl Sebastian () and Brussig Martin ()
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Brandl Sebastian: Hochschule der Bundesagentur für Arbeit, Wismarsche Str. 405, 19055Schwerin, Deutschland
Brussig Martin: Institut Arbeit und Qualifikation (IAQ), Universität Duisburg-Essen, 47057Duisburg, Deutschland

Arbeit, 2018, vol. 27, issue 2, 109-128

Abstract: Services of welfare organizations shape the life chances of persons which have to refer to these welfare organizations. This holds true in particular for the Public Employment Service (PES), because the PES structures chances for employment participation. To understand the structure of work within the PES, we need a concept of service work that reflects the specialties of the work within the PES. Based on conceptual considerations and empirical insights, we discuss whether front-line work in the PES is better understood if it is framed as a specific form of interactive work.

Keywords: service work; interactive work; public employment service; Dienstleistungsarbeit; interaktive Arbeit; öffentliche Arbeitsvermittlung; service work; interactive work; public employment service (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:bpj:arbeit:v:27:y:2018:i:2:p:109-128:n:3

DOI: 10.1515/arbeit-2018-0010

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