Optimizing the staffing and routing of small-size hierarchical call centers

Philippe Chevalier and Jean-Christophe VAN den SCHRIEK

No 2156, LIDAM Reprints CORE from Université catholique de Louvain, Center for Operations Research and Econometrics (CORE)

Date: 2009-01-01
Note: In : Production and Operations Management, 17(2), 306-319, 2008
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