Training, Communications Patterns, and Spillovers Inside Organizations

Miguel Espinosa and Christopher T. Stanton

No 17460, CEPR Discussion Papers from C.E.P.R. Discussion Papers

Abstract: We study direct productivity changes and spillovers after a randomized training program for the frontline workers in a Colombian government agency. While trained workers improved their individual production, we also find substantial spillovers that affected managers' productivity. We use email data and a survey to explore the mechanisms behind these spillovers and find that managers' increased output arises from reductions in the need to help lower level employees. Accounting for spillovers to manager productivity changes the organization's implied return on investment from the training program, expanding the set of training investments that can be supported.

Keywords: Training; Employer-sponsored training; Spillovers from workers to managers; Hierarchies (search for similar items in EconPapers)
JEL-codes: J24 L2 M5 (search for similar items in EconPapers)
Date: 2022-07
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