Branding Orientation in the Accommodation Industry

Melissa Li Sa Liow and Yeow Kim Chai
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Melissa Li Sa Liow: School of Business & Communication, PSB Academy, Singapore,
Yeow Kim Chai: Othman Yeop Abdullah Graduate School of Business, University Utara Malaysia, Sintok, Malaysia.

International Review of Management and Marketing, 2015, vol. 5, issue 2, 61-72

Abstract: This paper starts by clarifying the role of branding orientation (BO) among academic studies. It shortly introduces the development of the BO concepts. The empirical part consists of a search for and analysing of academic articles using a meta-analysis that consider BO in the accommodation industry. According to the results, signifi cant appraisal of the branding building activities among higher star rating and luxury accommodation businesses are taking place due to the increasingly demanding guests. Thus, there is an upward pressure on small and medium accommodation businesses to survive or perform well. This paper recommends that scholars study the owners-managers, employees, and customer perspectives altogether, to better comprehend how large accommodation businesses displaying BO can generate superior performance. For the small and medium accommodation businesses, the emphasis is the owners-managers perceptions since they are the main decision-makers, and due to infancy of the small and medium enterprise branding application.

Keywords: Branding Orientation; Accommodation Industry (search for similar items in EconPapers)
JEL-codes: L83 M31 (search for similar items in EconPapers)
Date: 2015
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