Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan

Mahdi Rezapour and Mehraban Hadi Peykani
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Mahdi Rezapour: Department of Management, Branch Isfahan (Khorasgan), Islamic Azad University, Isfahan, Iran,
Mehraban Hadi Peykani: Department of Management, Branch Isfahan (Khorasgan), Islamic Azad University, Isfahan, Iran.

International Review of Management and Marketing, 2017, vol. 7, issue 2, 237-243

Abstract: The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private and altered banks in Isfahan. Depending on the bank, the sampling method was available stratified sampling. In this study, a questionnaire was used to assess the variables. The results showed that there is a significant difference between the beauty of the website and privacy between state, private and altered banks and in all the variables, men scored more than women on average.

Keywords: Customer Satisfaction; Service Quality; State Banks; Private Banks; Altered Banks (search for similar items in EconPapers)
JEL-codes: C5 C53 E32 E37 (search for similar items in EconPapers)
Date: 2017
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