THE QUALITY OF COMMUNICATION AND FEEDBACK IN THE ONLINE UNIVERSITY EDUCATION

Ecaterina Sarah Frasineanu and Vali Ilie
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Ecaterina Sarah Frasineanu: University of Craiova, Romania
Vali Ilie: University of Craiova, Romania

Annals of the University of Craiova, Series Psychology, Pedagogy, 2020, vol. 42, issue 2, 133-144

Abstract: This paper presents the data of a synchronous action-research, focused on empirical methodology, resulted from the analysis of the concrete situation of the use of the Google classroom platform by students, who prepare to be teachers, as full-time education students. In the context of the transition to the online education, in the second part of the 2019 academic year, the platform was evaluated by students for the components: announcements, adequacy to the course, seminar, to the assessment, according to various criteria. Thus, the value of the approach undertaken by us consists in raising awareness and following some indicators, their impact in the field of communication and feedback in training. Students positively appreciate the characteristics of new environments and forms of instruction. The focus on the forms of communication and feedback indicated that the nonverbal and para-verbal modalities remain underutilized. We can talk about a superficial level of communication and an intensification of feedback or a change in their level. As a result, we must not neglect the deficient aspects reported by students, observed by us, which requires a justified choice or the combination of the online education with the face-to-face education, in its modernized version, focused on the student. The response that students to full-time education were willing to offer and the central trend of their appreciations, after experiencing the use of the online platform, indicated that, although they have adapted to the requirement to use the training platform, they encounter difficulties that must be taken into account.

Keywords: Online university education; Quality; Communication; Feedback; Google classroom platform. (search for similar items in EconPapers)
JEL-codes: I21 (search for similar items in EconPapers)
Date: 2020
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