An empirical investigation of psychological capital among flight attendants

Osman M. Karatepe and Niusha Talebzadeh

Journal of Air Transport Management, 2016, vol. 55, issue C, 193-202

Abstract: Our paper develops and tests a research model that examines whether psychological capital (PsyCap) mediates the relationship between servant leadership and work engagement (WE) and whether WE mediates the effect of PsyCap on service recovery performance and life satisfaction. Data were collected from flight attendants with a two-week time lag in three waves and their pursers in the private airline companies in Iran. The results suggest that servant leadership influences WE indirectly only through PsyCap. The results also suggest that WE is a partial mediator between PsyCap and the aforesaid attitudinal and behavioral outcomes. Our study discusses theoretical implications and provides recommendations for managers in the airline industry.

Keywords: Iran; Life satisfaction; Psychological capital; Servant leadership; Service recovery performance; Work engagement (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (8)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:55:y:2016:i:c:p:193-202

DOI: 10.1016/j.jairtraman.2016.06.001

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