 Improving distribution operations: Implementation of material handling systemsSatya S. Chakravorty International Journal of Production Economics, 2009, vol. 122, issue 1, 89-106 Abstract: Academic research has primarily focused on the technical factors of material handling systems, with little or no discussion of human factors. In order to improve the performance of distribution operations, we found that the implementation of material handling systems involves both human and technical factors. These human and technical factors interact over time and go through three somewhat overlapping transitional stages. In the first stage, both human and technical problems exist; however, human problems dominate, and require conflict management skills to resolve. In the second stage, human problems improve, but technical problems persist, requiring formal problem-solving methods to resolve. Finally, in the third stage, both human and technical problems improve. It is important to recognize these transitional stages because they must be effectively managed in order for the material handling functions to perform at the optimal level. Implications of this research, including directions for future research, are also provided. Keywords: Material; handling; system; Distribution; operations; Human; resources (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:122:y:2009:i:1:p:89-106 Access Statistics for this article International Journal of Production Economics is currently edited by Stefan Minner More articles in International Journal of Production Economics from Elsevier |
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