Emotional intelligence training in organizations

Cary Cherniss

Chapter 14 in Research Handbook on Emotional Intelligence at Work, 2026, pp 292-306 from Edward Elgar Publishing

Abstract: Emotional intelligence (EI) training has become ubiquitous in the world of organizations, and more than 50 evaluation studies of EI training programs have appeared in peer-reviewed journals. Almost all the studies showed statistically significant positive results and moderately high effect sizes. In some cases, changes were sustained for periods of six months or more; but limitations in the research are noted. Programs based on all EI models (Ability, Trait or Mixed, and Behavioral or Competency) were effective. EI training programs have resulted in improved EI scores as well as performance, job satisfaction, health and well-being, and other workplace outcomes. The programs utilized a mix of activities; the main modalities were behavioral skills training, individualized learning and development, group-based learning, and online learning. Closer examination of the most effective and sustainable programs suggests several success factors. The chapter concludes with evaluation guidelines and thoughts on the future.

Keywords: Training; Emotional Intelligence; Evaluation Research; Review (search for similar items in EconPapers)
Date: 2026
ISBN: 9781035332519
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