Consumer Grudgeholding: Does Age Make a Difference?

David Aron, Kimberly Judson, Timothy Aurand and Geoffrey Gordon

American Journal of Business, 2007, vol. 22, issue 1, 45-58

Abstract: Keywords: Consumer grudgeholding, Customer service, Consumers, Age

Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ajbpps:v:22:y:2007:i:1:p:45-58

DOI: 10.1108/19355181200700004

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