Well-being, satisfaction and work engagement: an evidence-based study amongst hospitality managers

Pradeep Kautish, Alpana Agarwal, Hina Rehman, Fauzia Jabeen and Khalid Mehmood

Evidence-based HRM, 2024, vol. 13, issue 5, 832-849

Abstract: PurposeThe study aims to understand the association between subjective well-being, psychological well-being, work satisfaction and engagement amongst middle-level hospitality managers.Design/methodology/approachThe data were collected from 624 middle-level hospitality managers working in two corporate hotel chains across five north-western states of India. Structural equation modelling (SEM) with a covariance-based approach (CB-SEM) was implemented using SPSS AMOS, adhering to a two-step process that included both measurement and structural models. The application of CB-SEM primarily aimed to (1) evaluate the cascading impacts across constructs and (2) scrutinise the concurrent relationships amongst constructs, with a specific focus on well-being (both psychological and subjective), context-specific job satisfaction and work engagement.FindingsEvidently, the post-COVID-19 scenario found to be challenging for the hospitality industry. Thus, this empirical research posits that subjective and psychological well-being positively influences work engagement via work satisfaction as a mediator.Originality/valueGiven the people orientation in the hospitality sector, the research contributes to the existing body of literature by assessing the relationships between psychological and subjective well-being, work satisfaction and engagement amongst middle-level hotel managers employed in the corporate chain of hotels in India.

Keywords: Behavioural determinants; Cognitive and affective; HR strategy; Tourism research; HR practices; Tourism and travel (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ebhrmp:ebhrm-08-2023-0226

DOI: 10.1108/EBHRM-08-2023-0226

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