Employee voice behavior and perceived control: does remote work environment matter?

Kelly Irene O'Brien, Swathi Ravichandran and Michelle Brodke

Evidence-based HRM, 2023, vol. 12, issue 1, 71-86

Abstract: Purpose - This study's purpose is to explore the difference in employee voice behavior along with its modalities and employee perceived control in a remote vs an in-office work situation. Design/methodology/approach - Employees who worked remotely and in-person at a local municipal government in the Great Lakes Region of the United States were surveyed. Findings - Findings suggest voice behavior and perceived control are stable attitudes and not impacted by a move from in-person to remote work. Participants indicated both Zoom staff meetings and Zoom one-to-one meetings with their supervisor were important; however, only Zoom one-to-one meetings with the supervisor were indicated to be satisfactory. Practical implications - This study suggests that organizations considering moving some of their operations to a fully remote work situation would not experience differences in employee voice or perceived control. Implications related to utilizing specific communication modalities are also discussed. Originality/value - This is the only study that focuses on differences in employee voice, its modalities and perceived control comparing in-person vs remote work.

Keywords: Employee voice behavior; Perceived control; Remote work; Local municipal government (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ebhrmp:ebhrm-12-2022-0288

DOI: 10.1108/EBHRM-12-2022-0288

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