Co-Production of Digital Public Services in Austrian Public Administrations

Noella Edelmann and Ines Mergel
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Noella Edelmann: Department for E-Governance and Administration, Danube University Krems, 3500 Krems, Austria
Ines Mergel: Department of Politics and Public Administration, University of Konstanz, 78464 Konstanz, Germany

Administrative Sciences, 2021, vol. 11, issue 1, 1-21

Abstract: In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co-production of public services as a key element to public service delivery and, subsequently, innovation of the public sector. To understand how co-production in digital service delivery is implemented in Austria, we conducted interviews with 41 experts from public administrations in order to understand who is involved in such processes, how they are involved, and what outcomes are to be achieved.

Keywords: co-production; citizen participation; public administration; public value outcomes; digital transformation (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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