Strategic Management of IT Practices in Tourism for Operation and Service Enhancement

Rubio Sánchez Juan Luis (), García Revilla Mercedes Raquel and Martínez Moure Olga
Additional contact information
Rubio Sánchez Juan Luis: Escuela de Ciencias e Ingeniería, Universidad a Distancia de Madrid (UDIMA), 28400 Collado Villalba, Spain
García Revilla Mercedes Raquel: Facultad de Ciencias Económicas y Empresariales, Universidad a Distancia de Madrid (UDIMA), 28400 Collado Villalba, Spain
Martínez Moure Olga: Facultad de Ciencias Económicas y Empresariales, Universidad a Distancia de Madrid (UDIMA), 28400 Collado Villalba, Spain

Administrative Sciences, 2022, vol. 13, issue 1, 1-18

Abstract: The information technology infrastructure library (ITIL) standard describes processes that should be implemented in Information Technology (IT) departments for proper operations management, which includes human resources management, economic management, and strategic management, among others. This should be especially considered in the business management of industries with no relation to information technologies (IT), such as tourism and hospitality companies. This work aims to present a method to establish the order of adoption of the IT management processes in companies that belong to the tourism industry. We conducted a survey to obtain the necessary data and developed a methodology that is based on an optimization procedure. This procedure generates the optimal sequence of IT tasks to adopt in a generic small company in the tourism industry. The methodology was then applied to a representative tourism company. Through the sequence obtained, it is shown that it is necessary to implement operative processes, and subsequently, strategic processes. A comparative study was developed to find the differences with other authors’ proposals. The most important result we found was the possibility of efficient use of organizations’ information to build an optimized list of IT procedures to improve their administration. The obtained list of processes is specific for each organization, and not dependent on the solutions offered by other authors who proposed a general or underoptimal list of processes.

Keywords: IT service administration; business information; optimization (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2022
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2076-3387/13/1/2/pdf (application/pdf)
https://www.mdpi.com/2076-3387/13/1/2/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jadmsc:v:13:y:2022:i:1:p:2-:d:1009997

Access Statistics for this article

Administrative Sciences is currently edited by Ms. Nancy Ma

More articles in Administrative Sciences from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().