Conceptual Model for Assessing Logistics Maturity in Smart City Dimensions

Glauber Ruan Barbosa Pereira, Luciana Gondim de Almeida Guimarães (), Yan Cimon, Lais Karla Da Silva Barreto and Cristine Hermann Nodari
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Glauber Ruan Barbosa Pereira: Departamento de Administração, Universidade Federal do Amapá, Macapá 68903-419, AP, Brazil
Luciana Gondim de Almeida Guimarães: NSERC Industrial Chair on Eco-Responsible Wood Construction (CIRCERB), Department of Wood and Forest Sciences, Université Laval, Québec, QC G1V 0A6, Canada
Yan Cimon: CIRRELT, Faculty of Business Administration, Université Laval, Québec, QC G1V 0A6, Canada
Lais Karla Da Silva Barreto: Programa de pós-graduação em Administração, Universidade Potiguar, Natal 59082-400, RN, Brazil
Cristine Hermann Nodari: Programa de pós-graduação em Administração, Universidade Potiguar, Natal 59082-400, RN, Brazil

Administrative Sciences, 2023, vol. 13, issue 4, 1-20

Abstract: The advancement of new technologies and the increasingly inseparable presence of logistics systems in the daily life of cities, industries, companies, and society has been modifying how logistics processes are implemented in these environments based on technological innovations, internet, virtual businesses, mobility, and the use of multi-channel distribution. Together with these changes, urban centers have been connecting to the smart city concept as the understanding of this theme advances into the debate and improvements in the agendas of either public or private management. This research proposes a conceptual model for evaluating logistics maturity in the smart city dimensions. The method has a qualitative, exploratory, and descriptive approach, supported by the Delphi method, which uses a questionnaire and interview as a data collection instrument with specialists on the subject. We identified that qualifying logistics in the urban environment is complex and requires a specialized look at identifying cities’ structural, geographic, regional, social, and environmental characteristics. As a social–technological contribution, the proposition of the logistics maturity assessment scale in smart city dimensions can serve as an evaluative model of logistics, which means helping in urban planning and strategic management of cities, offering smarter solutions to the realities of urban spaces.

Keywords: logistics; maturity; smart city; smart city dimensions (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2023
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