Implementing Key Performance Indicators and Designing Dashboard Solutions in an Automotive Components Company: A Case Study

Francisco Nunes, Edgar Alexandre and Pedro Dinis Gaspar ()
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Francisco Nunes: Department of Electromechanical Engineering, Faculty of Engineering, University of Beira Interior, 6201-001 Covilhã, Portugal
Edgar Alexandre: ACI—Automotive Compounding Industry Ldª/Perplastic Group, 6300-625 Guarda, Portugal
Pedro Dinis Gaspar: Department of Electromechanical Engineering, Faculty of Engineering, University of Beira Interior, 6201-001 Covilhã, Portugal

Administrative Sciences, 2024, vol. 14, issue 8, 1-16

Abstract: In the context of highly competitive markets, organizations face dynamic challenges, requiring effective solutions to maintain and enhance their competitive standing. Performance measurement, supported by advanced information systems, is critical for organizational improvement. This study involves the implementation of key performance indicators (KPIs) within an automotive components company. Insights from employees across various departments were gathered for the development and deployment of 22 new KPIs across the Purchasing, Sales, Logistics, Quality, Human Resources, Occupational Health and Safety, Research and Development, and Finance departments of the company. The new indicators implemented were applied to all the group’s companies and standardized throughout the companies’ group. As a result, the implementation of new indicators and the consultation of graphs and visual elements present in the dashboards developed using Power BI enabled senior managers to make detailed and precise analyses, which led to faster and more considered decisions. It also enabled senior managers to make comparisons between the results of the group’s different companies by looking at dynamic, interactive graphs. The methodologies and tools discussed (KPIs and dashboards) have broader applications across different industries, highlighting the relevance and versatility of KPIs and dashboards in organizational performance management.

Keywords: key performance indicators (KPIs); surveys; dashboards; Power BI; organizational performance; operations design (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2024
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