Blockchain-Based Strategy to Optimize Certified Notifications from Government Entities

Sergio Zabala-Vargas (), Yuli Álvarez-Pizarro, Iván Sánchez-Galvis and Karol Rubio-Vásquez
Additional contact information
Sergio Zabala-Vargas: Faculty of Telecommunications Engineering, Universidad Santo Tomás, Bucaramanga 680001, Colombia
Yuli Álvarez-Pizarro: Faculty of Telecommunications Engineering, Universidad Santo Tomás, Bucaramanga 680001, Colombia
Iván Sánchez-Galvis: Faculty of Telecommunications Engineering, Universidad Santo Tomás, Bucaramanga 680001, Colombia
Karol Rubio-Vásquez: Faculty of Telecommunications Engineering, Universidad Santo Tomás, Bucaramanga 680001, Colombia

Administrative Sciences, 2024, vol. 14, issue 9, 1-21

Abstract: Currently, 4.0 technologies have generated important changes in government entities, promoting digital government transformation (DGT). This article addresses the challenge of improving the security, reliability and traceability of communications and certified notifications of state entities, particularly in the case of the Colombian government entity called the Comisión de Regulación de Comunicaciones (CRC). Four important points are presented in this report: (a) Research interest in blockchain and smart contracts has been greatly increasing, evidenced in a literature review conducted in the SCOPUS index; (b) a global reference framework on the use of emerging technologies, as is the case of blockchain, has been developed, as well as the legal and juridical framework in Colombia as a baseline; (c) a multi-criteria decision making framework has been used, resulting in the choice of the Zilliqa platform; and (d) The Tecnotifica™ V1.0 software tool is developed to automate notifications with stakeholders using blockchain. Its effectiveness and acceptance is validated with a technology acceptance level test (TAM). It is concluded that the incorporation of emerging technologies such as blockchain is of a very high interest and relevance in the digital transformation of the state sector in the world.

Keywords: blockchain; digital government transformation; business process; smart contracts (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2024
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2076-3387/14/9/195/pdf (application/pdf)
https://www.mdpi.com/2076-3387/14/9/195/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jadmsc:v:14:y:2024:i:9:p:195-:d:1465885

Access Statistics for this article

Administrative Sciences is currently edited by Ms. Nancy Ma

More articles in Administrative Sciences from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().