Digital Maturity in Transforming Human Resource Management in the Post-COVID Era: A Thematic Analysis

Md Shahiduzzaman ()
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Md Shahiduzzaman: Business School, University of New England, Armidale, NSW 2350, Australia

Administrative Sciences, 2025, vol. 15, issue 2, 1-13

Abstract: The digital maturity of Human Resource Management (HRM) is a critical determinant of organisational success in today’s digital age. This paper aims to contribute to the limited literature on the “digital maturity” of HRM by identifying emerging themes and success factors of HRM in the digital age. Drawing on data from 190 journal articles for 2017–2024, this paper identifies three motor themes shaping contemporary HRM: (1) Digital Transformation and Competition, (2) Innovation and Performance Management, and (3) COVID-19 Adaptive Human Resource Management. These findings indicate the multidimensionality of HR digital maturity—from focusing on technology and people to fostering innovation and crisis management. Several factors require attention to improve the digital maturity of HR, including HR strategy and governance; talent management, diversity, and safety; employee adoption and competencies; conflict resolution and stakeholder engagement; and HR practitioners’ competencies. Strategic investment in these pillars is necessary not only to facilitate organisational adaptation to digital transformation but also for harnessing the benefits of emerging technologies to drive innovation and long-term success in the post-COVID era.

Keywords: digital maturity; human resource management; COVID-19 (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2025
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