Transparency, Governance, and Public Service Management: Challenges of Citizen Participation in Ecatepec de Morelos

Alan Jesús Torres-Sandoval, María Elena Tavera-Cortés (), Marco Aurelio Acevedo-Ortiz () and Yolanda Donají Ortiz-Hernández
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Alan Jesús Torres-Sandoval: Instituto Politécnico Nacional, UPIICSA, Granjas Mexico, Ciudad de México 08400, Mexico
María Elena Tavera-Cortés: Instituto Politécnico Nacional, UPIICSA, Granjas Mexico, Ciudad de México 08400, Mexico
Marco Aurelio Acevedo-Ortiz: Secretaría de Ciencias, Humanidades, Tecnología e Innovación (SECIHTI)-Instituto Politécnico Nacional, CIIDIR Unidad Oaxaca, Santa Cruz Xoxocotlán 71230, Mexico
Yolanda Donají Ortiz-Hernández: Instituto Politécnico Nacional, CIIDIR Oaxaca, Santa Cruz Xoxocotlán 71230, Mexico

Administrative Sciences, 2025, vol. 15, issue 4, 1-24

Abstract: Innovation in public sector management is essential for improving service delivery and strengthening citizen trust. However, in highly populated municipalities with budgetary constraints, such as Ecatepec de Morelos, administrative opacity and inefficiencies in the provision of essential services pose significant structural challenges. This study examines the relationship between citizens’ perceptions of public resource management and the quality of municipal services, with a particular focus on transparency and accountability. Through perception surveys, statistical analysis, and documentary review, the research identifies operational barriers affecting the provision of basic services such as potable water, sanitation, and public lighting. The findings reveal high levels of citizen dissatisfaction and distrust in local institutions, highlighting the urgent need to implement innovative strategies to optimize resource allocation and enhance municipal governance. This study contributes to the ongoing discussion on public sector modernization by emphasizing the need for participatory decision-making mechanisms, strengthened transparency, and the adoption of best practices in municipal management.

Keywords: public budget; transparency; public management; accountability; public services; citizen participation (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2025
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