E-mail overload: Exploring employees' experiences using e-mail during worktime and leisure time and consequences for their subjective well-being

Ludivine Martin (), Chantal Fuhrer () and Nicolas Poussing ()
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Ludivine Martin: CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique, LISER - Luxembourg Institute of Socio-Economic Research, IZA - Forschungsinstitut zur Zukunft der Arbeit - Institute of Labor Economics
Chantal Fuhrer: IAE La Réunion - Institut d'Administration des Entreprises - La Réunion - UR - Université de La Réunion
Nicolas Poussing: CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique, LISER - Luxembourg Institute of Socio-Economic Research

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Abstract: Increased connectivity between employees and their organizations complicates managing information flows and constant availability via e-mail. We classify employees' e-mail experiences using e-mail into groups of e-mail overload based on a boundary perspective and assess its impact and coping mechanisms, from a coping perspective, on subjective well-being. Survey results (N = 1,372) show that (1) e-mail overload during worktime increases job stress and reduces job and life satisfaction; (2) e-mail overload during work and leisure increases job stress and reduces life satisfaction; and (3) having no e-mail overload decreases job stress and improves job and life satisfaction. We formulate implications for research and practice.

Keywords: E-mail overload; Coping mechanisms; Well-being; Survey data (search for similar items in EconPapers)
Date: 2025
Note: View the original document on HAL open archive server: https://hal.science/hal-04882827v1
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Published in Information and Management, 2025, 62 (2), pp.104089. ⟨10.1016/j.im.2024.104089⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04882827

DOI: 10.1016/j.im.2024.104089

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