Endorsing voice behavior can be as devastating as rejecting it when the endorsement is laced with a hint of anger

Felipe Guzman, Antonella Tempesta Fernández and Melvyn R.W. Hamstra
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Felipe Guzman: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique
Antonella Tempesta Fernández: EDHEC - EDHEC Business School - UCL - Université catholique de Lille
Melvyn R.W. Hamstra: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique

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Abstract: Voice endorsement—managers' approval of employees' voiced suggestions—has largely been regarded as positive, yet little research examines how managers' emotional expressions during endorsement affect employees. Drawing on the Emotions as Social Information (EASI) model, we propose that not all instances of voice endorsements are necessarily positive events for employees. Specifically, we propose that managers' anger while endorsing voice, negatively impact employees' perceptions of psychological safety and their future voice behavior. Across two experimental studies, we find that participants who faced an angry manager endorsing their voice reported both lower psychological safety and future voice behavior than those whose voice was endorsed by a happy or neutral looking manager. Study 2 further found that employees experiencing voice endorsement with anger felt as psychologically unsafe as those whose voice was outright rejected, suggesting that anger-laden endorsements are just as detrimental as voice rejections. Our findings contribute to the literature by challenging the notion that all voice endorsements are inherently positive, emphasizing the role of managers' emotions on managerial reactions to voice.

Keywords: Voice behavior; Voice endorsement; Voice rejection; Anger EASI (search for similar items in EconPapers)
Date: 2025-03-12
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Published in Scientific Reports, 2025, 15 (1), pp.8454. ⟨10.1038/s41598-025-93636-8⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-05119217

DOI: 10.1038/s41598-025-93636-8

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