The impact of lower caseloads in public employment services on the unemployed

René Böheim, Rainer Eppel and Helmut Mahringer
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Rainer Eppel: Austrian Institute of Economic Research (WIFO), Vienna, Austria
Helmut Mahringer: Austrian Institute of Economic Research (WIFO), Vienna, Austria

Journal for Labour Market Research, 2023, vol. 57, Article 31

Abstract: "In a randomized controlled trial in Austria, lowering caseloads for caseworkers in a Public Employment Office led to more meetings with unemployed clients, more job offers, more program assignments, and more sanctions for noncompliance with job search requirements. It shortened unemployment spells through faster job entry, but also through more exits from the labor force in the 2 years following treatment. The duration of unemployment was reduced for a number of subgroups of the unemployed, but not all benefited from increased employment. For women and foreigners, lower caseloads led to more time out of the labor force. The quality of jobs after unemployment, measured by wages, did not change. A cost–benefit analysis suggests that lower caseloads not only shorten unemployment but also save public costs." (Author's abstract, IAB-Doku, © Springer-Verlag) ((en))

Keywords: Österreich; Auswirkungen; berufliche Reintegration; Berufsausstieg; Case Management; öffentliche Ausgaben; öffentliche Verwaltung; Personalbemessung; Personalbestand; Sanktion; Arbeitsberater; Arbeitsberatung; Arbeitslose; Arbeitslosigkeitsdauer; arbeitsmarktpolitische Maßnahme; Vermittlungserfolg; Arbeitsvermittler; Arbeitsvermittlung; Arbeitsverwaltung; 2014-2018 (search for similar items in EconPapers)
Date: 2023-11-28
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DOI: 10.1186/s12651-023-00357-4

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