The effect of relationship quality and leader's fairness on organisational citizenship behaviour: the role of mediation, psychological empowerment, and confidence in the leader

Raed Khamis Alharbi

International Journal of Business Excellence, 2024, vol. 33, issue 2, 294-310

Abstract: Because of the intense competition, organisations are thinking of introducing a new appropriate mechanism to respond to the environmental changes by creating organisational citizenship behaviour. This kind of action requires justice and relationship quality in the relationship of the organisation's leader that makes the employees trust and psychological empowerment. This study investigates the impact of the two independent variables of justice of the leader and his relationship quality on the dependent variable of the organisational citizenship behaviour through the two mediatory variables of trust in the leader and psychological empowerment. The sample of the study consists of employees of governmental hospitals. To form the study's conceptual framework, five variables are processed: justice of the leader, the relationship quality, trust in the leader, the psychological empowerment, and the organisational citizenship behaviour. The problem of the study is derived from the results of interviews and pilot study. The analysis depends on the experimental design and the data collected from 360 employees selected randomly from the hospitals under investigation.

Keywords: relationship quality; citizenship behaviour; psychological empowerment; leader's fairness. (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbexc:v:33:y:2024:i:2:p:294-310

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