COVID-19 and online education: leveraging service-dominant logic perspective

Sheetal Kapoor, Dimple Khosla and Tejinder Sharma

International Journal of Business Excellence, 2024, vol. 34, issue 1, 1-30

Abstract: COVID-19 pandemic compelled the educational institutions to go online and the required changeover posed several challenges before the stakeholders. This study applies the concepts of S-D logic to online education, wherein an exchange of knowledge and resources between the service provider (teacher) and the consumers (students) results in 'value co-creation' and 'customer experience'. Online education is one such context and it is presently under-researched. The hypotheses were tested using a quantitative survey of 490 respondents comprising teachers, undergraduate students and parents. Key findings validate that co-creation of value takes place and with exchange of knowledge and skills, the students are the beneficiary, having a positive value co-creation experience towards online classes in a coordinated manner. The conceptual model developed in the study has the potential for replication and extension in other contexts and can serve as the basis for policy formulation on online education.

Keywords: SD logic; G-D logic; online education; value co-creation; operant resources; operand resources; corporate ecosystems. (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=141324 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbexc:v:34:y:2024:i:1:p:1-30

Access Statistics for this article

More articles in International Journal of Business Excellence from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().