In times of stress, be tough or be soft? Examining the relationship between work stress and upward influence behaviour

Ran Zhang

International Journal of Human Resources Development and Management, 2016, vol. 16, issue 3/4, 196-218

Abstract: This study examined how work stress was related to employee upward influence behaviour. Data were collected from 170 employees in a large logistics company in mainland China. Results showed that stress was positively related to hard upward influence tactics (i.e., assertiveness, coalition building, and upward appeal). Furthermore, key aspects of employee satisfaction (e.g., supervisory support, satisfaction concerning salary, satisfaction concerning working conditions) were found to moderate the positive relationships between stress and employees' use of assertiveness and coalition building such that these relationships were less positive when employee satisfaction was higher rather than lower. Theoretical and practical implications were discussed.

Keywords: job stress; employee satisfaction; upward influence; work stress; logistics; China; assertiveness; coalition building; upward appeal; supervisory support; salary; working conditions. (search for similar items in EconPapers)
Date: 2016
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