Learning strategies, behaviours and outputs during the service innovation process

Eric Stevens and Sergios Dimitriadis

International Journal of Innovation and Learning, 2011, vol. 10, issue 3, 285-309

Abstract: Recent research suggests that organisational learning (OL) can contribute greatly to the success of service innovation projects. The article aims at providing insights on: a) learning behaviours used by the actors during the different stages of an innovation process; b) the outputs of these learning behaviours; c) the way these learning behaviours and outputs contribute to the efficiency of the innovation process. It reports findings from a longitudinal case study in retailing. Multiple learning strategies are identified that enhance the effectiveness of the process. Implications for service companies to encourage learning during innovation and opportunities for further research are discussed.

Keywords: longitudinal research; organisational learning; retailing; service innovation; innovation processes; learning strategies; retail trade; learning behaviours; learning outputs; efficiency; multiple strategies; effectiveness; service companies; hypermarkets; France. (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=42082 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijilea:v:10:y:2011:i:3:p:285-309

Access Statistics for this article

More articles in International Journal of Innovation and Learning from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().