The effects of privacy concerns, perceived risk and trust on online purchasing behaviour

Nuno Fortes, Paulo Rita and Margherita Pagani

International Journal of Internet Marketing and Advertising, 2017, vol. 11, issue 4, 307-329

Abstract: This study aims to analyse how privacy concerns have an impact on the consumer's intention to make online purchases. A research model was developed establishing the mediating role of trust and perceived risks. The results of the empirical survey (n = 900) show that the relationship between privacy concerns and purchasing intention is partially mediated by trust, perceived risk, and attitude. The results of a multi-group analysis show a different impact of privacy concerns on trust and perceived risks for males and females. Implications and further research suggestions are presented.

Keywords: privacy concerns; e-commerce; purchasing behaviour; trust; perceived risk. (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (2)

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