Determinants of switching intention towards mobile number portability

Anil Kumar Agrawal, Monica Sharma and Praveen K. Mehrotra

International Journal of Process Management and Benchmarking, 2020, vol. 10, issue 4, 479-494

Abstract: India has the second largest telecom network in the world after China with about 1,206 million subscribers. The sharp increase in the teledensity and further decline in the tariffs in telecom sector has contributed significantly in India's economic growth. Mobile number portability (MNP) was introduced in India in 2011 but was limited to licensed service area (LSA). Countrywide MNP was launched in India in 2015. By March 2017, MNP requests were 23.3% of mobile subscriber base in India. In this paper Indian telecom sector, MNP progress in India, MNP implementation around the world, benefits of MNP and various studies on MNP have been discussed. Porting fees, porting speed, service quality, price, switching cost, satisfaction have been found the determinants of switching based on different studies carried around the world.

Keywords: mobile number portability; MNP; switching intention; Indian telecom sector; MNP benefits; telecom operators; determinants of switching. (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=110287 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpmbe:v:10:y:2020:i:4:p:479-494

Access Statistics for this article

More articles in International Journal of Process Management and Benchmarking from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().