Performance measurement of quality circles through financial accounting statements: a case study in an Indian cement manufacturing unit

R. Suresh Premil Kumar, C. Sudhahar, John F. Dickson, V. Senthil, A. Ramesh, S. Shyam Sundar, S.R. Devadasan and R. Murugesh

International Journal of Process Management and Benchmarking, 2007, vol. 2, issue 2, 99-117

Abstract: Quality circle is an employee involvement technique aiding business houses to achieve competitiveness. Yet many business houses fail to appreciate the power of quality circles since their performances are not depicted using money values. In this context, this paper reports a case study to indicate the method of employing a financial accounting system of quality circles. During the conduct of this case study, financial accounting statements of four quality circles were developed. The feedback gathered in this regard indicates that this financial accounting system would be a practically viable instrument for measuring the performance of quality circles.

Keywords: quality circles; financial accounting; performance measurement; profit and loss account; balance sheet; process management; benchmarking; cement industry; India; employee involvement. (search for similar items in EconPapers)
Date: 2007
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