Elicitation techniques to overcome knowledge extraction challenges in 'as-is' process modelling: perspectives and practices

Soumya Suvra Bhaumik and Ramachandran Rajagopalan

International Journal of Process Management and Benchmarking, 2009, vol. 3, issue 1, 47-59

Abstract: Building an as-is process model requires the analyst to effectively extract knowledge about the process from multiple sources. This paper elaborates on the various elicitation techniques, including questionnaires, interviews, workshops and role play, which may be employed to achieve this. The paper looks at existing academic literature on requirements elicitation techniques, leverages concepts from social science and combines these with the authors' own understanding of the techniques' applicability, gained from experiences in process modelling engagements. We conclude that process knowledge elicitation is not a cookie-cutter process. Different elicitation techniques need to be used depending on the context. The paper provides some guidelines on how to successfully apply these techniques and also highlights their potential pitfalls.

Keywords: process modelling; process knowledge; elicitation techniques; contextual interview; workshops; process management; benchmarking; knowledge elicitation. (search for similar items in EconPapers)
Date: 2009
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=26408 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpmbe:v:3:y:2009:i:1:p:47-59

Access Statistics for this article

More articles in International Journal of Process Management and Benchmarking from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().