Tweddle Group: a case study in blending lean and STS systems

Tiffanie Van Ness, William M. Mothersell and Jaideep Motwani

International Journal of Process Management and Benchmarking, 2015, vol. 5, issue 1, 74-89

Abstract: Lean, Six Sigma, business process reengineering, Kaizen, socio-technical systems (STS), and high performance work systems, among others, are some of the systems, strategies and philosophies that organisations have implemented to reduce cost, improve efficiency, enhance customer service and boost profitability. By means of a detailed case study, this paper illustrates how the management of the Tweddle Group, an organisation that provides exemplary publishing services to the automotive industry, was able to successfully incorporate the elements of both lean production and socio-technical systems (STS) into their organisations processes and systems to better serve their customers, reduce costs, and enhance profitability.

Keywords: automotive management; automobile industry; case study; lean production; socio-technical systems; STS; customer service; cost reduction; profitability improvement. (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.inderscience.com/link.php?id=66025 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpmbe:v:5:y:2015:i:1:p:74-89

Access Statistics for this article

More articles in International Journal of Process Management and Benchmarking from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().