Methods to measure impact of eInclusion Actors. Exploratory Study on Methods used to measure the ICT-mediated Social Impact of grassroots organisations

Joe Cullen (), Alexandra Haché, Damian Hayward and Veronique Maes
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Joe Cullen: Arcola Research LLP
Alexandra Haché: Arcola Research LLP
Damian Hayward: Arcola Research LLP
Veronique Maes: Arcola Research LLP

No JRC73654, JRC Research Reports from Joint Research Centre

Abstract: This report summarises the results of the research project Exploratory Study on Methods used to measure the ICT-mediated Social Impact of grassroots organisations. This study was commissioned by IPTS to feed into a forthcoming 2-year research project: Measuring the impact of eInclusion actors on Digital Literacy, Skills and Inclusion goals (MIREIA). The report maps and reviews evaluation and impact assessment methods that have been developed and used to understand the social and economic impact of eInclusion actors, with a focus on quantitative approaches and production of measures that relate to policy goals. The first step was the compilation and preliminary profiling of a list of 81 examples of impact assessment approaches, identified through a literature and practice review. Following a process of evaluation, eleven approaches were documented and analysed in more depth. After that, the three most relevant approaches were then selected for further analysis with particular reference to their feasibility as inputs to developing the MIREIA framework, and with reference to illustrative case studies of their use by grass roots organisations. Finally this report includes additional case study analysis of examples of the use of impacts assessment methods in real-world grass roots interventions based on the results of the validation workshop. The overall conclusion of the study is that the main purpose of the MIRIEA framework and indicators should be to support impacts assessment as a process the process of creating the conditions to enable the embedding and implementation of concepts, methods, tools and practices, and their subsequent adaptation and evolution through use. In other words, the main purpose of the framework and tools is to support praxis.

Keywords: impact assessment; evaluation methods; eInclusion; grassroots organisations; social impact; economic impact; impact; eInclusion actors (search for similar items in EconPapers)
JEL-codes: I32 (search for similar items in EconPapers)
Date: 2013-01
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