New Technologies in the Field of Tourist Guiding: Threat or Tool?

Michelle de La Harpe () and Karina Sevenhuysen ()
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Michelle de La Harpe: University of Pretoria, Department of Historical and Heritage Studies, Pretoria, South Africa
Karina Sevenhuysen: University of Pretoria, Department of Historical and Heritage Studies, Pretoria, South Africa

Journal of Tourismology, 2020, vol. 6, issue 1, 13-33

Abstract: This article examines the impact of new technologies on the field of tourist guiding. It has been found throughout the preliminary research that a large gap in this field exists in academic literature. It is therefore important to study the role of the tourist guide in this era of emerging technologies, both in and outside the museum spectrum, to better understand the future place that tourist guiding will have in the tourism industry. Different types of new technologies are examined in relation to the field of tourist guiding, and the various benefits and limitations of these technologies are also discussed. It can be argued that only when embracing the positive aspects of both new technologies and tourist guiding can one offer tourists the best experience in the digital age. This realisation can greatly impact the way in which tourism managers design tourist experiences and tourist guides interact with both technology and tourists.

Keywords: Tourist guide; new technologies; apps; smartphones; virtual tours (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:ist:iupjot:v:6:y:2020:i:1:p:13-33

DOI: 10.26650/jot.2020.6.1.0009

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