Maintaining “Good” Care: An Articulation Work Perspective on Organizational Ethics in the Healthcare Sector

Jean-Baptiste Suquet () and Damien Collard ()
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Jean-Baptiste Suquet: Neoma Business School
Damien Collard: Université de Franche-Comté

Journal of Business Ethics, 2024, vol. 194, issue 3, No 4, 545-560

Abstract: Abstract The literature on organizational ethics has paved the way for a situated and intersubjective understanding of ethics through caring practices. In this article, we try to extend this perspective by looking beyond the interactions of caregivers among themselves or with care seekers to reveal ethics as the ongoing collective accomplishment of a variety of actors. We do so by mobilizing Strauss’s theoretical perspective of articulation work in the context of healthcare. Based on an ethnography, we show how actors of care (e.g., nurses, caregivers, or doctors) operate within care arrangements that need to be frequently rearticulated to face ethical threats and protect their patients’ well-being. We distinguish three types of rearticulation corresponding to different degrees of rearticulation, individual actor stance, and specific ways of working things out. We discuss their implications for the maintenance of organizational ethics.

Keywords: Ethics of organization; Articulation work; Healthcare; Ethnography; Ethics of care (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s10551-024-05616-z

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