Understanding Insurance Customer Dishonesty: Outline of a Moral-Sociological Approach

Johannes Brinkmann () and Patrick Lentz

Journal of Business Ethics, 2006, vol. 66, issue 2, 177-195

Abstract: Most consumer morality studies focus on consumer immorality, i.e. different types and degrees of consumer dishonesty or deviance. This paper follows this tradition, by looking at insurance customer dishonesty. For looking at insurance customer dishonesty in a wider perspective, the paper drafts a sociology of insurance customer morality, including outlines of micro-level, meso-level and macro-level moral sociologies of insurance fraud, as well as a discussion of moral heterogeneity and a critical understanding of deviance. As a next step a few empirical rsearch questions are formulated and illustrated with data from a Norwegian-German pilot study. Copyright Springer 2006

Keywords: consumer ethics; insurance fraud; consumer ethics scales; ethically questionable behavior; sociology of deviance; sociology of morality (search for similar items in EconPapers)
Date: 2006
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Citations: View citations in EconPapers (12)

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Persistent link: https://EconPapers.repec.org/RePEc:kap:jbuset:v:66:y:2006:i:2:p:177-195

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DOI: 10.1007/s10551-005-5575-1

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