Development of Professional Socio-Communicative Competence of a Public Manager

Nadiya Vasylenko, Tetiana Ivatsko, Oleksandr Matokhniuk, Olha Krasnytska, Leonid Oliynyk, Viktoriya Shevchuk, Vasyl Yahupov and Anatolii Halimov
Additional contact information
Nadiya Vasylenko: Doctor of Pedagogical Sciences, Professor, Department of Management and Administration, Municipal Institution of Higher Education “Vinnytsia Academy of Continuing Education†, Vinnytsia, Ukraine
Tetiana Ivatsko: Doctor of Philosophy, Public Management and Administration, State Educational Institution “Higher Vocational School No. 7 of Vinnytsia†, Vinnytsia, Ukraine
Oleksandr Matokhniuk: Postgraduate student of specialty in “Public Management and Administration†, Municipal Institution of Higher Education “Vinnytsia Academy of Continuing Education†, Vinnytsia, Ukraine
Olha Krasnytska: Сandidate of Pedagogical Sciences, Associate Professor, Department of Social Sciences, National Defense University of Ukraine, Kyiv, Ukraine
Leonid Oliynyk: Doctor of Pedagogical Sciences, Senior Researcher, Scientific and Methodological Department, National Defense University of Ukraine, Kyiv, Ukraine
Viktoriya Shevchuk: Candidate of Pedagogical Sciences, Associate Professor, General and Engineering Disciplines Department, Bohdan Khmelnytskyi National Academy of the State Border Guard Service of Ukraine, Khmelnytskyi, Ukraine
Vasyl Yahupov: Doctor of Pedagogical Sciences, Professor, National Defense University of Ukraine, Kyiv, Ukraine
Anatolii Halimov: Doctor of Pedagogical Sciences, Professor, Senior Research Fellow, Bohdan Khmelnytskyi National Academy of the State Border Guard Service of Ukraine, Khmelnytskyi, Ukraine

Revista romaneasca pentru educatie multidimensionala - Journal for Multidimensional Education, 2025, vol. 17, issue 1, 247-276

Abstract: This work addresses the most important aspects of managers' professional socio-communicative competence in the focused context of building management communications. The socio-communicative competence of a manager includes the creation of an effective communicative space for managerial communication. Leadership in public service requires responsibility and competence from managers. Professionalization increases the quality of task performance and responsibility to society. Methods of observational and sociological survey approaches were used. The research was aimed at elucidating if organizations’ leaders experience difficulties across various situations requiring managerial communication. The results of the analysis of scientific literature show that human security remains a priority of public policy, and effective social and communication mechanisms contribute to the establishment of interaction between the authorities and citizens. It has been established that optimization of communication flows plays a key role in modern governance, ensuring rapid exchange of information and increasing the level of trust in society. A study of managerial communications of a modern manager from a socio-communicative point of view was conducted at the Vinnytsia Academy of Continuing Education. A sociological survey of 150 managers showed that the most significant forms of communication are business conversations (35%) and business meetings (35%). Rules for conducting business conversations and methods of critical statements that do not create conflicts were also developed. After the implementation of these approaches, 33% of managers experienced reduced communication difficulties, and the atmosphere became calmer, which helped to avoid communication problems by 5%. The study showed the importance of developing managerial communication in personnel training and the postgraduate management program. Practice and management experience show that successful effective managerial communication influences development of professional socio-communicative competence, in its typical forms: business conversations, business polemics, business meetings, telephone conversations, etc. The developed rules of their conduct refer to the optimal forms of managerial communication, which are aimed at overcoming tensions and conflict situations in the team.

Keywords: socio-communicative competence; leadership; professionalism; business conversations; business debate; meetings; telephone conversations; communication culture (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://lumenpublishing.com/journals/index.php/rrem/article/view/7147 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:lum:rev1rl:v:17:y:2025:i:1:p:247-276

DOI: 10.18662/rrem/17.1/949

Access Statistics for this article

More articles in Revista romaneasca pentru educatie multidimensionala - Journal for Multidimensional Education from Editura Lumen, Department of Economics
Bibliographic data for series maintained by Antonio Sandu ().